Returns and Refunds

We expect you to be delighted with your NITTY GRITTY goods. If for any reason, you are not, you are welcome to return goods within 28 days of receipt (where possible) for an exchange or a full refund. Refunds are processed within 7 working days of return of goods.

For more detailed information, regarding Nitty Gritty items, please see Our Guarentee.

In the unlikely event of your goods arriving in a damaged or faulty condition we will replace your goods or issue a refund if you prefer - please let us know straight away by calling 020 7229 7775.

The UK's Consumer Protection Regulations allow you to cancel your contract within seven working days from receipt of goods.

To cancel your contract please notify us at with the order number and your instruction to cancel, or call our Customer Service team on 020 7229 7775. If your order has already been despatched, you must then return the relevant items unused and in re-saleable condition to OAKWOOD REMEDIES.

We will refund the relevant part of the purchase price for that order as soon as possible (usually within 7 days), and in any case, within 30 days after we receive your notification.

All items should be returned with the correct postage to:
W11 4AT

Please note that if returning a Nitty Gritty NitFree Comb, it usually needs a Large Letter stamp, otherwise it might not reach us.

Please remember to include your own name and address.

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